Privacy & Safety/Terms & Conditions
Privacy & Safety/Terms & Conditions Agreement
This Privacy and Safety Agreement outlines the policies and procedures to ensure the safety, privacy, and confidentiality of both tutors and students participating in Strive Study Solutions
1. Privacy
1.1 Confidentiality of Personal Information
All personal information shared between tutors, students, and parents/guardians (if applicable) will be kept confidential. This includes names, contact details, and any other personal information. Tutors and students agree not to disclose this information to any third parties without explicit consent.
1.2 Data Protection
We are committed to protecting the personal data of our clients. All personal information will be securely stored and only accessible to authorized personnel. We comply with all relevant data protection laws and regulations.
1.3 Communication
All communication regarding scheduling, session content, and other relevant matters will be conducted through a groupchat with the parent/guardian, student, and client, Or via email. Personal phone numbers and email addresses should not be exchanged unless explicitly agreed upon by both parties.
2. Safety
2.1 Meeting Locations
All tutoring sessions will be conducted in public venues such as cafes or libraries. Both tutors and students (and parents/guardians, if applicable) agree on the chosen location beforehand to ensure mutual convenience and safety.
2.2 Arrival and Departure
Tutors and students are expected to arrive on time for sessions and to inform each other in case of delays. Failure to inform of long delays may incur late fees. Both parties should ensure safe travel arrangements to and from the tutoring venue. Parents/guardians are responsible for the transportation and safety of minor students.
2.3 Behavioral Conduct
All participants must behave professionally and respectfully during tutoring sessions. Any form of harassment, discrimination, or inappropriate behavior will not be tolerated and may result in the termination of the tutoring agreement.
2.4 Emergency Procedures
In case of any emergency, both tutors and students should have access to emergency contact information. Tutors should be aware of the nearest emergency facilities at the tutoring venue.
2.5 Parental/Guardian Involvement
For students under the age of 15, parents/guardians are encouraged to be present at the beginning and end of each session and to remain accessible during the tutoring session. It is recommended that parents/guardians occasionally observe sessions to ensure the safety and comfort of the student.
3. Payment and Fees
3.1 Fee Structure
Tutoring fees are determined based on the subject, duration, and frequency of sessions. Payment details will be provided during the initial consultation.
3.2 Payment Terms
Payments are to be made in advance monthly and vary depending on the selected plan. Accepted payment methods include [].
3.3 Late Payments
Late payments may incur additional fees. Continued failure to pay may result in suspension of services.
3.4 Uninformed late arrival
If the student is going to be 10 or more minutes late to a session, they must notify the tutor at least 10 minutes before the session start time. Failure to do so will result in a $5 fee.
4. Cancellation and Refunds
4.1 Cancellation Policy
Cancellations must be made at least 24 hours in advance. Failure to do so may result in a charge for the scheduled session.
4.2 Refund Policy
Refunds will be considered on a case-by-case basis. Sessions canceled by the tutor will be rescheduled or refunded.
5. Limitation of Liability
5.1 Service Quality
While we strive to provide the best possible tutoring services, we do not guarantee specific academic outcomes. Tutors will use their best efforts to assist students in understanding and improving their subject knowledge.
5.2 Public Venues
As sessions are conducted in public venues, we cannot be held responsible for any incidents or issues arising from the venue environment. Both parties should take reasonable precautions to ensure personal safety.
6. Code of Conduct
6.1 Behavioral Expectations
All parties are expected to behave professionally and respectfully. Any form of harassment, discrimination, or inappropriate behavior will not be tolerated.
6.2 Termination of Services
We reserve the right to terminate services if these terms are violated, or if the tutor deems the learning environment unsafe or unproductive.
7. Agreement and Compliance
7.1 Acknowledgment
By participating in our tutoring services, both tutors and students (and parents/guardians, if applicable) acknowledge and agree to abide by the terms outlined in this Privacy and Safety Agreement.
7.2 Review and Updates
This agreement may be reviewed and updated periodically to reflect changes in our services or in response to legal and regulatory requirements. All parties will be notified of any significant changes.
7.3 Breach of Agreement
Any breach of this agreement by tutors, students, or parents/guardians may result in the termination of the tutoring relationship. Serious breaches involving illegal activity will be reported to the appropriate authorities.
7.4 Amendments
These terms and conditions may be amended periodically. Clients will be notified of any significant changes.
8. Contact Information
For any questions or concerns regarding this agreement, please contact our administration at strivestudysolutions@gmail.com or call at (760) 385-8215.